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Daily Active Monitoring
This is a peace of mind service whereby the owner can be assured that
their kiosk service suffers as little downtime as is possible and
where faults are automatically and quickly discovered and then when
possible rapidly repaired by qualified ICE Tech support staff. *
ICE Tech Support staff monitor the kiosk daily and in the event of a
fault will remotely access the system, diagnose the fault and effect
an immediate remote repair where possible. When a remote repair is not
possible and where the kiosks are under on site support contracts, an
Engineer will be dispatched to visit the site and effect the repair. A
detailed support log is kept recording nature of faults, time and
dates and corrective actions taken. Where on site support contracts
are not in place a notification is sent to the designtaed customer
contact.
Content & Configuration Changes
This service offers the convenience and cost effectiveness of remote
access to the kiosk without the necessity to make costly and time
consuming on site visits. With remote access into each and every kiosk
on your network, ICE Tech Helpdesk staff can apply any content or
system configuration changes quickly and extremely cost effectively.
Detailed Usage Reporting
Any business investing in kiosks needs to be able to understand the
essential Return on Investment for this expenditure. We provide on a
weekly or monthly basis comprehensive activity reports that outline in
great detail:
- Average total daily usage.
- Peak daily usage periods.
- Usage breakdown by weekday.
- Details of specific websites, domains and individual pages visited.
- Breakdown of the time spent viewing these specific websites, domains
and individual pages.
- Cash collected (If Applicable). |
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