Kiosk Installation & Commissioning Service

The Field Service division of ICE Tech is responsible for the safe delivery, correct installation of a kiosk network and training for client personnel as appropriate. Before leaving a client site, the Field Service Engineer will ensure that each kiosk is working correctly, is configured per the client’s specification and client personnel are fully trained to manage the kiosk locally.

After Sales On Site Kiosk Support

Qualified ICE Tech engineers are on call to provide same, next or 2nd day on site support for your kiosk network. All ICE Tech kiosks are specifically designed with field engineering in mind ensuring that on site repairs can be effected quickly and with a minimum of fuss.
 

Preventative Maintenance

A recommended service provided by ICE Tech is Preventative Maintenance whereby an ICE Tech engineer will call to each kiosk on a pre scheduled basis to effect routine servicing and cleaning. The recommended callout frequency is twice annually for indoor and 4 times annually for outdoor units.

Cleaning, Cash Collection & Printer Restocking

It is our practise to out source these services to local service providers where possible as this proves to be far more cost effective for the customer.

Kiosk Training

Standard staff training is provided by the instalation engineer following each deployment. Additional staff training can be provided to personnel such as:

- Content Developers & Content Managers
- Customer Facing Staff
- First Line Helpdesk
- Network Administrators

Kiosk Upgrades

All ICE Tech kiosks are designed so as to be easily and cost effectively upgraded at any time in the field. Should you require the addition of a printer or the removal of a keyboard then an ICE Tech engineer can go on site, perform the upgrade and recommission the kiosk quickly and with a minimum of fuss.